Shipping and Cancellation Policy
Shipping and Cancellation Policy
Last Updated: February 14, 2025
At Green Valley Stevia, we strive to ensure your orders reach you in perfect condition and on time. This policy outlines our shipping procedures, delivery timeframes, and cancellation terms.
1. Shipping Information
1.1 Domestic Shipping (Within India)
Standard Delivery: 3-5 business days
Express Delivery: 1-2 business days (select locations)
Free shipping on orders above ₹999
Standard shipping charges: ₹50 for orders below ₹999
Express shipping charges: Additional ₹100 over standard rates
1.2 B2B/Bulk Orders
Custom shipping arrangements available
Free shipping on orders above ₹10,000
Dedicated logistics support for bulk shipments
Special handling for temperature-sensitive products
2. Shipping Coverage
Pan-India delivery available
Remote location delivery: Additional 2-3 business days
Special arrangements for North-East states
International shipping currently not available
3. Order Processing
Orders processed within 24 hours on business days
Orders placed after 2 PM processed next business day
Weekend orders processed on following Monday
Order confirmation sent via email and SMS
4. Tracking Information
Tracking details provided via email and SMS
Real-time tracking available on our website
24/7 tracking support through customer service
5. Shipping Restrictions
No deliveries to P.O. boxes
Bulk orders may require special shipping arrangements
Some products not available for express shipping
Temperature-sensitive products have specific shipping guidelines
6. Cancellation Policy
6.1 Order Cancellation
Cancel before order processing: Full refund
Cancel after processing, before shipping: 95% refund
Cancel after shipping: Subject to return policy
B2B orders: As per contract terms
6.2 Cancellation Process
Log in to your account on www.greenvalleystevia.com
Go to Order History
Select the order you wish to cancel
Click on ‘Cancel Order’ button
Select cancellation reason
Confirm cancellation
6.3 Cancellation Restrictions
Custom/Private label orders cannot be cancelled once production starts
Bulk orders cancellation as per agreement terms
Special price orders may have restricted cancellation rights
7. Special Categories
7.1 Health Professional Orders
Priority processing and shipping
Special cancellation terms available
Dedicated support for order modifications
7.2 Institutional Orders
Customized delivery schedules
Flexible cancellation terms
Volume-based shipping rates
8. Delivery Issues
Wrong address: Customer liable for reshipping charges
Failed delivery attempts: Maximum 3 attempts
Undelivered packages returned after 7 days
Damaged packages must be reported immediately
9. Customer Support
For shipping and cancellation queries:
Email: info@greenvalleystevia.com
Phone: +91-80-9900-9901
Address: Near Hotel City Inn, Garshankar Road, Banga, District Nawanshahr, Punjab
Support Hours: Monday to Saturday, 9 AM to 6 PM IST
10. Policy Modifications
Green Valley Stevia reserves the right to modify shipping and cancellation policies. Changes will be effective immediately upon posting to the website.
Note: This policy complies with Indian e-commerce guidelines and consumer protection laws. For any disputes, the jurisdiction will be Nawanshahr, Punjab, India.