Privacy Policy

Last Updated: February 14, 2025

At Green Valley Stevia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or interact with our services.

1. Information We Collect

1.1 Personal Information

• Name and contact information

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Professional credentials (for health professionals)

• Business information (for B2B customers)

1.2 Automatically Collected Information

• IP address

• Browser type

• Device information

• Operating system

• Browsing history on our website

• Cookies and similar technologies

2. How We Use Your Information

• Process and fulfill your orders

• Communicate about your orders

• Send order updates and tracking information

• Provide customer support

• Send promotional communications (with consent)

• Improve our products and services

• Detect and prevent fraud

• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 We Share Information With:

• Shipping partners for order delivery

• Payment processors for transactions

• Analytics providers (anonymized data)

• Service providers who assist our operations

• Legal authorities when required by law

3.2 We Do Not:

• Sell your personal information

• Share information with unauthorized third parties

• Use your data for purposes other than specified

4. Data Security

• SSL encryption for data transmission

• Secure payment processing

• Regular security assessments

• Limited access to personal information

• Employee confidentiality agreements

• Regular data backup and protection

5. Your Privacy Rights

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Opt-out of marketing communications

• Object to data processing

• Request data portability

6. Cookies and Tracking Technologies

6.1 We Use Cookies For:

• Essential website functionality

• Shopping cart management

• User authentication

• Analytics and performance

• Personalized user experience

6.2 Cookie Management

• Browser settings to control cookies

• Option to reject non-essential cookies

• Regular cookie policy updates

7. Children’s Privacy

• Website not intended for children under 13

• No knowing collection of children’s data

• Immediate deletion if discovered

8. International Data Transfers

• Data stored in Indian servers

• Compliance with international data protection laws

• Appropriate safeguards for data transfers

9. Data Retention

• Information kept as long as necessary

• Regular data review and cleanup

• Secure data disposal methods

• Retention periods based on legal requirements

10. Changes to Privacy Policy

• Right to modify policy at any time

• Notice of significant changes

• Continued use implies acceptance

11. Contact Information

For privacy-related inquiries:

• Privacy Officer

• Email: info@greenvalleystevia.com

• Phone: +91-80-9900-9901

• Address: Near Hotel City Inn, Garshankar Road, Banga, District Nawanshahr, Punjab

12. Legal Compliance

• Compliance with Indian IT Act, 2000

• Adherence to Consumer Protection Act, 2019

• Compliance with applicable data protection laws

Note: This privacy policy is governed by Indian laws. For any disputes, the jurisdiction will be Nawanshahr, Punjab, India.