Refund and Returns Policy

Return and Refund Policy

Last Updated: February 14, 2025

At Green Valley Stevia, we take pride in providing high-quality, natural stevia products. We understand that sometimes a product may not meet your expectations, and we’re committed to making your shopping experience as pleasant as possible. This policy outlines our procedures for returns, replacements, and refunds.

1. Return Eligibility

1.1 Consumer Products

• Returns are accepted within 7 days of delivery

• Product must be unused and in original packaging

• Original purchase receipt/invoice is required

• Products must not be expired or near expiry

• Seal must be intact for all consumable items

1.2 Bulk/B2B Orders

• Returns are subject to prior written agreement

• Must be reported within 48 hours of delivery

• Quality concerns must be documented with photographs

• Subject to quality inspection upon return

2. Non-Returnable Items

The following items cannot be returned:

• Opened consumable products

• Products with broken seals

• Customized or private label products

• Bulk stevia leaves once quality is accepted

• Products damaged due to mishandling after delivery

• Products purchased during clearance sales

3. Return Process

1. Initiate return request:

   • Email: info@greenvalleystevia.com

   • Phone: +91-80-9900-9901

   • Include order number and reason for return

2. Our team will review your request within 48 hours

3. If approved:

   • You’ll receive return shipping instructions

   • Pack the item securely in original packaging

   • Attach the provided return label

   • Ship to our address in Banga, Punjab

4. Refund Process

4.1 Standard Refunds

• Processed within 7-10 business days after receiving returned product

• Original payment method will be refunded

• Shipping charges are non-refundable unless delivery error

• Original payment processing fees are non-refundable

4.2 Damaged/Defective Products

• Full refund including shipping charges

• Replacement option available

• Must be reported within 24 hours of delivery

• Photo evidence required

5. Replacement Policy

• Available for damaged or defective products

• Must be requested within 7 days of delivery

• Subject to product availability

• Shipping charges for replacement are covered by Green Valley Stevia

6. Cancellation Policy

• Orders can be cancelled before shipping

• Cancelled orders will be refunded in full

• Orders in transit cannot be cancelled

7. Special Circumstances

7.1 B2B Orders

• Custom terms as per agreement

• Quality check mandatory before acceptance

• Payment adjustments as per contract terms

7.2 Health Professional Orders

• Special handling of bulk orders

• Quality concerns addressed priority basis

• Dedicated support for returns

8. Customer Support

For any queries regarding returns or refunds:

• Email: info@greenvalleystevia.com

• Phone: +91-80-9900-9901

• Address: Near Hotel City Inn, Garshankar Road, Banga, District Nawanshahr, Punjab

9. Policy Modifications

Green Valley Stevia reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to the website.

Note: This policy complies with Indian consumer protection laws and e-commerce guidelines. For any disputes, the jurisdiction will be Nawanshahr, Punjab, India.